Frequently Asked Questions

Our standard turnaround time is 24-48 hours for most orders. We offer rush services for an additional fee if you need your photos back within 12 hours. The free photo trial typically takes 48 hours to complete.

Yes! We specialize in all types of jewelry including rings, necklaces, earrings, bracelets, and watches. Our photography experts have experience with various materials from diamonds and gold to pearls and gemstones.

Absolutely! Visit our portfolio page to see before and after examples of our work. You can also try our free photo service to see the quality for yourself.

We offer unlimited revisions until you're completely satisfied with your photos. Our goal is to ensure every image meets your expectations. If after revisions you're still not happy, we offer a full refund for paid services.

Yes! You can provide reference images, describe the aesthetic you're looking for, or choose from our curated background styles. Our photography team will work with you to create the perfect setting for your jewelry.

For each photo, our team creates 3 different background options for you to choose from. If you don't like any of the options, we'll create additional variations until you're satisfied.

Yes, we offer significant discounts for larger orders. Our collection packages provide the best value for multiple photos. Contact our sales team for custom pricing on orders over 50 photos.

Yes! Our free photo service includes one professionally enhanced jewelry photo with no obligation to purchase additional services. This allows you to see the quality of our work before committing to a paid plan.

The free photo includes one jewelry image transformed with a lifestyle background, delivered in high-resolution format suitable for web and print. You'll receive 3 background options to choose from.

We offer tiered pricing with discounts for larger orders. Single photos are $49 each, while our collection packages offer significant savings (10 photos for $399, saving you $91). Check our pricing page for all package options.

No hidden fees. The price you see is what you pay. Additional charges only apply if you request rush delivery or extremely complex background requirements that go beyond our standard service.

We recommend high-resolution images (at least 2000px on the longest side) with clean white backgrounds. The better the original photo quality, the better the final result. Images should be well-lit with minimal shadows.

We accept JPEG, PNG, and TIFF files. For best results, we recommend using the highest quality JPEG setting or lossless formats like TIFF.

We deliver all photos in high-resolution suitable for both web and print use. The exact resolution depends on your original image quality, but we typically enhance images to at least 3000px on the longest side.

Yes, you receive full ownership of the final images. We provide high-resolution JPEG files that are ready for use on your website, social media, print catalogs, and advertising materials.