Last Updated: 2025-10-16
1. Overview
At JewelSnap, we are committed to your complete satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for our professional jewelry photography services. By purchasing our services, you agree to the terms outlined in this policy.
2. Service Delivery & Commitment
We guarantee a professional level of quality and a specific number of final, edited images as outlined in your chosen service package. Our commitment is to deliver these final images to you by the communicated deadline, provided all necessary assets and information are received from you in a timely manner.
3. Eligibility for Refunds
Due to the digital and custom nature of our service, we have a strict no-refund policy for completed work that has been delivered and meets the quality standards promised. However, refunds are considered under the following specific circumstances:
- Service Non-Delivery: If we fail to deliver the final edited images as specified in your service package by the agreed-upon deadline, and the delay is not due to missing information or assets from your side, you are eligible for a full refund.
- Major Quality Failure: If the delivered work objectively and significantly fails to meet the professional quality standards explicitly promised on our website and in your service agreement, you may be eligible for a partial or full refund. Minor subjective preferences (e.g., “I don’t like the background color as much as I thought I would”) do not constitute a major quality failure.
4. What is NOT Eligible for a Refund
- Change of Mind: Refunds will not be issued simply because you have changed your mind, no longer need the service, or found a different provider.
- Subjective Dissatisfaction: Refunds are not provided for subjective dissatisfaction with stylistic choices that fall within professional standards (e.g., lighting style, composition choices that align with industry practices).
- Issues with Source Material: We are not responsible for the quality of the source images or jewelry pieces you provide. The final output quality is dependent on the quality of the inputs. Refunds will not be issued for issues arising from low-resolution, blurry, or poorly lit source images you submit.
- Completed Work: Once final images have been delivered and approved (or if no revision requests are made within the designated revision period), the service is considered complete and no refund will be granted.
5. Revision Process Before Refund
We believe in perfecting the work before considering a refund claim. If you are not satisfied with your initial delivery, you must:
- Notify us in writing at refunds@jewelsnap.io within 7 days of receiving your final images.
- Provide a detailed explanation and specific examples of how the work fails to meet the professional standards promised.
- Allow us a reasonable opportunity (typically 2-3 business days) to review your claim and revise the images to address your concerns at no extra cost.
A refund will only be considered if we are unable to remedy the issue through revisions to bring the work to the promised standard.
6. How to Request a Refund
To initiate a refund request, please contact our customer service team at [refunds@jewelsnap.io] with the subject line “Refund Request – [Your Order Number].” Please include your full name, order number, and a detailed explanation for your request, referencing the eligibility criteria in Section 3.
7. Processing Approved Refunds
If your refund is approved, it will be processed within 10 business days to your original method of payment. The time it takes for the refund to be credited to your account may vary depending on your financial institution’s policies.
8. Policy Modifications
JewelSnap reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after any changes constitutes your acceptance of the new policy.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: legal@jewelsnap.io
